/* =======================================================
   LIBRO DE RECLAMACIONES - Best Brands SAC
   Diseño oficial conforme normativa peruana
   ======================================================= */

:root {
  --rojo:       #C0392B;
  --rojo-oscuro:#96281B;
  --rojo-claro: #FADBD8;
  --gris-oscuro:#2C3E50;
  --gris:       #5D6D7E;
  --gris-claro: #ECF0F1;
  --blanco:     #FFFFFF;
  --borde:      #D5DBDB;
  --verde:      #1E8449;
  --verde-claro:#D5F5E3;
  --amarillo:   #F39C12;
  --amarillo-claro: #FEF9E7;
  --azul:       #2980B9;
  --sombra:     0 2px 12px rgba(0,0,0,0.10);
  --radio:      6px;
}

* { box-sizing: border-box; margin: 0; padding: 0; }

body {
  font-family: 'Segoe UI', Arial, sans-serif;
  background: #F4F6F8;
  color: var(--gris-oscuro);
  font-size: 15px;
  line-height: 1.55;
}

/* === HEADER === */
.header {
  background: var(--rojo);
  color: var(--blanco);
  padding: 0;
  box-shadow: 0 3px 8px rgba(0,0,0,0.2);
}
.header-inner {
  max-width: 960px;
  margin: 0 auto;
  display: flex;
  align-items: center;
  gap: 20px;
  padding: 16px 24px;
}
.header-logo {
  height: 56px;
  width: auto;
  filter: brightness(0) invert(1);
  flex-shrink: 0;
}
.header-titulo h1 {
  font-size: 1.35rem;
  font-weight: 700;
  letter-spacing: 0.02em;
}
.header-titulo p {
  font-size: 0.82rem;
  opacity: 0.88;
  margin-top: 2px;
}
.header-norma {
  margin-left: auto;
  text-align: right;
  font-size: 0.75rem;
  opacity: 0.82;
  line-height: 1.4;
}

/* === AVISO LEGAL === */
.aviso-legal {
  background: var(--amarillo-claro);
  border-left: 5px solid var(--amarillo);
  max-width: 960px;
  margin: 20px auto 0;
  border-radius: var(--radio);
  padding: 14px 20px;
  font-size: 0.85rem;
  color: #7D6608;
}
.aviso-legal strong { color: #6E2F00; }

/* === CONTENEDOR PRINCIPAL === */
.contenedor {
  max-width: 960px;
  margin: 20px auto 40px;
  padding: 0 16px;
}

/* === CARD === */
.card {
  background: var(--blanco);
  border-radius: var(--radio);
  box-shadow: var(--sombra);
  border: 1px solid var(--borde);
  margin-bottom: 24px;
  overflow: hidden;
}
.card-header {
  background: var(--gris-oscuro);
  color: var(--blanco);
  padding: 13px 22px;
  font-weight: 700;
  font-size: 0.92rem;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  display: flex;
  align-items: center;
  gap: 10px;
}
.card-header.rojo { background: var(--rojo); }
.card-header .icono { font-size: 1.1rem; }
.card-body { padding: 22px; }

/* === FORMULARIO === */
.form-row {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 16px;
  margin-bottom: 14px;
}
.form-row.tres { grid-template-columns: 1fr 1fr 1fr; }
.form-row.uno  { grid-template-columns: 1fr; }

.form-group { display: flex; flex-direction: column; }
.form-group label {
  font-size: 0.82rem;
  font-weight: 600;
  color: var(--gris);
  margin-bottom: 5px;
  text-transform: uppercase;
  letter-spacing: 0.03em;
}
.form-group label .req { color: var(--rojo); margin-left: 2px; }

.form-group input,
.form-group select,
.form-group textarea {
  border: 1.5px solid var(--borde);
  border-radius: var(--radio);
  padding: 9px 12px;
  font-size: 0.94rem;
  color: var(--gris-oscuro);
  background: var(--blanco);
  transition: border-color 0.2s, box-shadow 0.2s;
  width: 100%;
  font-family: inherit;
}
.form-group input[type="radio"],
.form-group input[type="checkbox"] {
  width: auto;
  border: none;
  padding: 0;
  background: none;
  border-radius: 0;
}
.form-group input:focus,
.form-group select:focus,
.form-group textarea:focus {
  outline: none;
  border-color: var(--rojo);
  box-shadow: 0 0 0 3px rgba(192,57,43,0.12);
}
.form-group textarea { resize: vertical; min-height: 90px; }

/* Tipo selección con radio visual */
.tipo-opciones {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 16px;
  margin-bottom: 6px;
}
.tipo-opcion {
  border: 2px solid var(--borde);
  border-radius: var(--radio);
  padding: 14px;
  cursor: pointer;
  transition: border-color 0.2s, background 0.2s;
  display: flex;
  align-items: flex-start;
  gap: 10px;
  /* resetear herencia del <label> del formulario */
  text-transform: none;
  letter-spacing: normal;
  font-weight: normal;
  color: var(--gris-oscuro);
  box-sizing: border-box;
  width: 100%;
}
.tipo-opcion input[type=radio] { margin-top: 3px; accent-color: var(--rojo); flex-shrink: 0; }
.tipo-opcion > div { flex: 1 1 auto; }
.tipo-opcion:hover { border-color: var(--rojo); background: #FEF9F9; }
.tipo-opcion.activo { border-color: var(--rojo); background: var(--rojo-claro); }
.tipo-opcion-titulo { font-weight: 700; font-size: 0.92rem; margin-bottom: 4px; text-transform: none; }
.tipo-opcion-desc   { font-size: 0.82rem; color: var(--gris); line-height: 1.45; text-transform: none; }

/* Checkbox menor edad */
.check-grupo {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 0.88rem;
  cursor: pointer;
  margin-top: 6px;
}
.check-grupo input { accent-color: var(--rojo); width: 16px; height: 16px; }

/* === BOTÓN === */
.btn {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 11px 28px;
  border-radius: var(--radio);
  border: none;
  font-size: 0.97rem;
  font-weight: 700;
  cursor: pointer;
  text-decoration: none;
  transition: background 0.2s, transform 0.1s;
  font-family: inherit;
}
.btn:active { transform: scale(0.98); }
.btn-rojo   { background: var(--rojo); color: var(--blanco); }
.btn-rojo:hover { background: var(--rojo-oscuro); }
.btn-gris   { background: var(--gris-claro); color: var(--gris-oscuro); }
.btn-gris:hover { background: #D5D8DC; }
.btn-verde  { background: var(--verde); color: var(--blanco); }
.btn-verde:hover { background: #196F3D; }
.btn-azul   { background: var(--azul); color: var(--blanco); }
.btn-azul:hover { background: #21618C; }
.btn-full   { width: 100%; justify-content: center; padding: 13px; font-size: 1.02rem; }

/* === ALERTS === */
.alert {
  border-radius: var(--radio);
  padding: 14px 18px;
  margin-bottom: 18px;
  display: flex;
  align-items: flex-start;
  gap: 10px;
  font-size: 0.91rem;
}
.alert-icon { font-size: 1.2rem; flex-shrink: 0; margin-top: 1px; }
.alert-exito    { background: var(--verde-claro); border: 1.5px solid #82E0AA; color: #1A5276; }
.alert-error    { background: var(--rojo-claro);  border: 1.5px solid #F1948A; color: #922B21; }
.alert-info     { background: #EBF5FB; border: 1.5px solid #AED6F1; color: #154360; }

/* === TABLA ADMIN === */
.tabla-wrap { overflow-x: auto; }
table {
  width: 100%;
  border-collapse: collapse;
  font-size: 0.88rem;
}
table th {
  background: var(--gris-oscuro);
  color: var(--blanco);
  padding: 10px 14px;
  text-align: left;
  font-weight: 600;
  font-size: 0.78rem;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  white-space: nowrap;
}
table td {
  padding: 10px 14px;
  border-bottom: 1px solid var(--borde);
  vertical-align: middle;
}
table tr:hover td { background: #F8F9FA; }

/* Badges estado */
.badge {
  display: inline-block;
  padding: 3px 10px;
  border-radius: 20px;
  font-size: 0.75rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  white-space: nowrap;
}
.badge-pendiente  { background: #FAD7A0; color: #784212; }
.badge-proceso    { background: #AED6F1; color: #1A5276; }
.badge-respondido { background: var(--verde-claro); color: #1A5276; }
.badge-cerrado    { background: var(--gris-claro);  color: var(--gris); }
.badge-queja      { background: #FDEDEC; color: #922B21; border: 1px solid #F1948A; }
.badge-reclamo    { background: #FEF9E7; color: #7D6608; border: 1px solid #F9E79F; }

/* === PANEL DETALLE === */
.detalle-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 10px;
  margin-bottom: 8px;
}
.detalle-item label {
  font-size: 0.76rem;
  text-transform: uppercase;
  font-weight: 700;
  color: var(--gris);
  letter-spacing: 0.04em;
  display: block;
  margin-bottom: 2px;
}
.detalle-item span {
  font-size: 0.92rem;
  color: var(--gris-oscuro);
}

/* === STATS ADMIN === */
.stats-grid {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 14px;
  margin-bottom: 24px;
}
.stat-card {
  background: var(--blanco);
  border: 1px solid var(--borde);
  border-radius: var(--radio);
  padding: 16px;
  text-align: center;
  box-shadow: var(--sombra);
}
.stat-num  { font-size: 2rem; font-weight: 800; line-height: 1; }
.stat-label{ font-size: 0.79rem; color: var(--gris); margin-top: 4px; text-transform: uppercase; letter-spacing: 0.04em; }

/* Código de seguimiento box */
.codigo-box {
  background: var(--gris-oscuro);
  color: var(--blanco);
  border-radius: var(--radio);
  padding: 16px 22px;
  text-align: center;
  margin: 16px 0;
}
.codigo-box .codigo { font-size: 1.8rem; font-weight: 800; letter-spacing: 0.1em; color: #F8C471; }
.codigo-box p { font-size: 0.83rem; opacity: 0.8; margin-top: 4px; }

/* === FOOTER === */
footer {
  text-align: center;
  color: var(--gris);
  font-size: 0.78rem;
  padding: 20px;
  border-top: 1px solid var(--borde);
  margin-top: 40px;
  background: var(--blanco);
}

/* === PAGINACIÓN === */
.paginacion { display: flex; gap: 6px; align-items: center; justify-content: center; padding: 16px 0 4px; }
.paginacion a, .paginacion span {
  padding: 6px 13px;
  border-radius: var(--radio);
  font-size: 0.85rem;
  border: 1.5px solid var(--borde);
  text-decoration: none;
  color: var(--gris-oscuro);
}
.paginacion a:hover { background: var(--gris-claro); }
.paginacion .actual { background: var(--rojo); color: var(--blanco); border-color: var(--rojo); font-weight: 700; }

/* === FILTROS === */
.filtros {
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
  align-items: flex-end;
  margin-bottom: 18px;
}
.filtros select, .filtros input[type=text], .filtros input[type=date] {
  border: 1.5px solid var(--borde);
  border-radius: var(--radio);
  padding: 7px 11px;
  font-size: 0.88rem;
  font-family: inherit;
  color: var(--gris-oscuro);
}

/* === RESPONSIVE === */
@media (max-width: 700px) {
  .form-row, .form-row.tres { grid-template-columns: 1fr; }
  .tipo-opciones { flex-direction: column; }
  .stats-grid    { grid-template-columns: 1fr 1fr; }
  .detalle-grid  { grid-template-columns: 1fr; }
  .header-norma  { display: none; }
  .header-inner  { gap: 12px; }
}
@media (max-width: 440px) {
  .stats-grid { grid-template-columns: 1fr; }
}

/* === UPLOAD ZONA === */
.upload-zona {
  border: 2.5px dashed var(--borde);
  border-radius: var(--radio);
  padding: 28px 20px;
  text-align: center;
  cursor: pointer;
  transition: border-color 0.2s, background 0.2s;
}
.upload-zona:hover, .upload-zona.dragover {
  border-color: var(--rojo);
  background: #FEF9F9;
}
.upload-zona-icono { font-size: 2.2rem; margin-bottom: 8px; }

/* === LOGIN === */
.login-wrap {
  display: flex;
  justify-content: center;
  align-items: flex-start;
  padding: 48px 16px 40px;
  min-height: calc(100vh - 200px);
}
.login-box {
  background: var(--blanco);
  border: 1px solid var(--borde);
  border-radius: var(--radio);
  box-shadow: var(--sombra);
  padding: 36px 40px;
  width: 100%;
  max-width: 420px;
}
.login-icono {
  font-size: 2.6rem;
  text-align: center;
  margin-bottom: 10px;
}
.login-titulo {
  font-size: 1.3rem;
  font-weight: 800;
  text-align: center;
  color: var(--gris-oscuro);
  margin-bottom: 4px;
}
.login-subtitulo {
  font-size: 0.85rem;
  color: var(--gris);
  text-align: center;
  margin-bottom: 24px;
}
.login-footer {
  text-align: center;
  margin-top: 20px;
  font-size: 0.82rem;
}
.login-footer a {
  color: var(--gris);
  text-decoration: none;
}
.login-footer a:hover { color: var(--rojo); }
@media (max-width: 480px) {
  .login-box { padding: 28px 20px; }
}